Vale View Heights

Vale View Heights is a residential care home providing personal and nursing care to 32 people, with capacity for up to 55. The service occupies a large, extended building set over two floors in mature grounds with views over the Sid Valley. Many bedrooms feature en-suite facilities, and some have patio areas or balconies overlooking the gardens.

Recent management changes have affected the service's leadership. One relative said, "There has been some lack of leadership and a high staff turnover," while another noted, "They seem to change the managers a lot." Health professionals reported that communication issues had been causing difficulties with the service's operations.