Pinewood Residential Home

The following is CQC's published account of its assessment, published 11 November 2024. References to “we” mean CQC. It describes findings at that time.

Pinewood Residential Care Home provides accommodation and personal care for up to 35 people. The service provides support to older people including people living with dementia. At the time of this assessment there were 29 people living at the service. Date of the assessment was 17 to 23 July 2024. The assessment was prompted by a review of information we held about this service. We assessed a total of 14 quality statements from the safe, effective, and well led key questions and found some areas of good practice and some areas which required improvement. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. We found good practice in relation to safeguarding people from the risk of abuse and harm, recruitment of staff, working with partnerships and communities and supporting people to live healthier lives. We found concerns around the leadership and governance. Although the provider had governance systems in place, we were not assured they were always used effectively in ensuring the quality and safety of the service. We identified 4 breaches of the legal regulations in relation to safe care and treatment, consent to care and treatment, staff training and support and governance and oversight. The overall rating of this service has changed to requires improvement.