United Response - The Swallows 183 -189 Hanworth Road

183 -189 Hanworth Road, Hampton, TW12 3ED

02087831503

Care Type

Residential Care

Inspection date

3 January 2023

Provider

United Response

Beds

6 beds

About United Response - The Swallows 183 -189 Hanworth Road

The Swallows is a residential care home on Hanworth Road in Richmond upon Thames, run by United Response and providing accommodation and support for people with learning disabilities. Further details from the CQC's most recent inspection are set out below.

The Swallows is a care home on Hanworth Road that provides accommodation and support for up to 6 people with learning disabilities. All six residents were present during the inspection. The service is registered to provide care and support to people with learning disabilities, ensuring they have access to choices, dignity, and independence while supporting their integration into local communities.

Source: CQC inspection report, 25 January 2023

Specialist Care

DementiaLearning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · TW12 3ED

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 25 January 2023. Latest inspection date recorded: 3 January 2023.

Safe: Good
Effective: Good
CaringPublished 27 April 2019: Good
ResponsivePublished 27 April 2019: Good
Well-led: Good

Read United Response - The Swallows 183 -189 Hanworth Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting United Response - The Swallows 183 -189 Hanworth Road, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit United Response - The Swallows 183 -189 Hanworth Road, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund United Response - The Swallows 183 -189 Hanworth Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees