Turret Villa Retirement Home

Etal Road, Tweedmouth, Berwick Upon Tweed, Northumberland, TD15 2EG

01289330808

Care Type

Residential Care

Assessment date

28 April 2025

Provider

Turret Villa Retirement Home Limited

Beds

35 beds

About Turret Villa Retirement Home

Turret Villa Retirement Home is a residential care home in Northumberland, providing accommodation and personal care for older people. The findings below set out the CQC's most recent assessment of the service.

Turret Villa Retirement Home provides accommodation and personal care for up to 28 older people. The CQC found that previous breaches around medicines, consent, risk management and governance had been resolved, with clearer systems now in place. However, inspectors identified a new breach relating to fire safety equipment and emergency escape routes, meaning the home requires improvement overall.

Residents and relatives spoke positively about the care provided, describing staff as attentive, caring and respectful, and confirming that consent was sought before care was given. The management team was found to work well with healthcare partners and staff felt supported. Despite these strengths, the fire safety shortfall remains a concern that the provider must address.

Source: CQC assessment, 27 August 2025

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 35 places — this is not a vacancy count
Registration checked: Registered · TD15 2EG

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 27 August 2025. Assessment date recorded: 28 April 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 27 August 2025. References to “we” mean CQC. It describes findings at that time.

Turret Villa is a residential care home registered to provide accommodation and personal care. At the time of the inspection there were 28 residents living there.
The assessment was triggered due to some concerns received around the management of medicines and to follow up breaches of regulations at the previous inspection. The assessment commenced on 14 July 2025 and concluded on 22 July 2025. The provider was previously in breach of the legal regulation in relation to medicines management, consent to care, management of risk and governance of the service. Improvements were found at this assessment and the provider was no longer in breach of these regulations. At this inspection improvements had been made, and the service was no longer in breach of those regulations.
At this inspection the provider was in breach of the legal regulation relating to the inadequate provision of fire safety equipment and emergency escape routes.
We gathered information from people who used the service, relatives, the registered manager, care staff and health and social care partners.
People received medicines appropriately. Medicines care plans were completed and person-centred however, some further detail could be added to make them more personalised.
Risk assessments and consent documentation were in place and staff knew what process to follow with obtaining consent and managing risk within the home.
The registered manager had implemented changes to the governance systems, so they had oversight of the service. The management team worked well with healthcare partners and safeguarding concerns were managed effectively.
Staff said managers were approachable, supportive and listened to them. Managers worked closely with colleagues and people who used the service to ensure care standards met desired expectations.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Turret Villa Retirement Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Turret Villa Retirement Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Turret Villa Retirement Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Turret Villa Retirement Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees