The Wells Nursing Home

The Wells Nursing Home provides nursing care for up to 40 older people with physical and sensory impairments, with 23 people using the service at the time of assessment. The CQC rated the home as Requires Improvement overall, finding a breach relating to good governance. The environment was not always well maintained or safe, and the provider's quality assurance systems had not identified these issues, though action was taken during the assessment to improve monitoring.

Inspectors found staffing levels were sufficient, medicines were managed safely, and recruitment processes were thorough. Staff were described as kind and caring, people felt safe and well supported, and improvements had been made around consent and best interest decisions since the previous inspection.