The Pastures

1-4 The pastures, Yarmouth Road, Hales, Norfolk, NR14 6AB

01508486045

Care Type

Nursing Care

Inspection date

22 October 2023

Provider

FitzRoy Support

Beds

13 beds

Rating history

GoodNov 2016
GoodMay 2019
GoodNov 2022
InadequateJul 2024

Rating dropped from Good to Inadequate in 2024.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by FitzRoy Support, which runs 16 care homes in England: 12 rated Good, 2 Requires Improvement, 1 Inadequate and 1 not yet rated.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Pastures

The Pastures is a nursing care home set in the Norfolk countryside, offering a place where families can feel connected to the natural surroundings of this peaceful county. The team here works to create a sense of home for the people who live there, with an understanding that finding the right care for a loved one is one of the most important decisions a family can make.

This residential care home provides accommodation across three bungalows for up to 13 people with learning disabilities and autism, many of whom have additional sensory and medical needs. At inspection, 12 people were living at the service in personalised, well-equipped spaces.

The service faced challenges with staffing continuity, with high vacancy rates and 30 staff having started within the previous year. Many temporary staff had not received the same level of training as permanent staff, resulting in inexperienced support workers who lacked insight into residents' individual needs. The frequency of incidents suggested people experienced distress and limited control over their environment and the staff supporting them.

The model of care did not consistently enable people to make choices or exercise control over their daily lives.

Source: CQC inspection report, 6 July 2024

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 13 places — this is not a vacancy count
Registration checked: Registered · NR14 6AB

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Caring for children; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Inadequate.

Rating report published 6 July 2024. Latest inspection date recorded: 22 October 2023.

Safe: Inadequate
EffectivePublished 25 May 2019: Good
CaringPublished 25 May 2019: Good
ResponsivePublished 25 May 2019: Good
Well-led: Inadequate

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Pastures's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Pastures, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit The Pastures, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund The Pastures's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees