The Oaks Residential Care Home

The following is CQC's published account of its assessment, published 16 July 2024. References to “we” mean CQC. It describes findings at that time.

The Oaks Residential Care Home provides personal and nursing care in one adapted building for up to a maximum of 30 people aged 65 and over, including people living with dementia. At the time of our inspection, there were 19 people using the service. We inspected this service under our previous methodology in March 2023, where we found the service had significant shortfalls. The service was rated inadequate. We carried out this assessment between 11 and 20 March 2024 using our new methodology, to check improvements had been made. We assessed a total of 33 quality statements from the safe, effective, caring, responsive and well-led key questions and found the provider had made significant improvements and was no longer in breach of regulations 12 (safe care and treatment), Regulation 18 (staffing), Regulation 19 (fit and proper persons employed) and regulation 17 (good governance). However, further work was needed to ensure systems for monitoring the safety and quality of the service were used effectively to improve the service. This included ensuring dementia care was fully understood and risks to people’s safety were prioritised in a timely way, learnt from, and used to embed good practice. The rating for this service has changed to good and is therefore no longer in ‘special measures.’