The Manor House Whickham

The Bank Top, Whickham, Gateshead, Tyne and Wear, NE16 4AT

01914960111

Care Type

Residential Care

Inspection date

12 January 2022

Provider

Hadrian Healthcare (Whickham) Limited

Beds

75 beds

About The Manor House Whickham

The Manor House Whickham is a residential care home in Gateshead. Details of the Care Quality Commission's most recent findings are set out below.

The Manor House Whickham is a purpose-built care home providing residential and nursing care for up to 74 people, including those living with dementia. At the time of inspection, 69 people were using the service. The home had comprehensive policies and procedures to manage COVID-19 risks, including protocols for managing people with positive diagnoses.

Staff implemented regular testing for residents, staff, essential carers and visitors, with screening procedures that included temperature checks, vaccination evidence and lateral flow tests before entry. An ample supply of PPE was available for staff and visitors. When visiting had to be limited during outbreaks, the home supported residents and relatives through alternative contact methods including video calls, a visiting pod and access to communal gardens.

Source: CQC inspection report, 20 January 2022

Specialist Care

DementiaOlder peopleYounger adults

Photographs of the home

Practical details from the provider

The home has a hair and beauty salon with visiting professionals.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 75 places — this is not a vacancy count
Registration checked: Registered · NE16 4AT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 3 September 2019. Latest inspection date recorded: 12 January 2022.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Good
Well-led: Outstanding

Read The Manor House Whickham's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Manor House Whickham, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Manor House Whickham, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Manor House Whickham's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees