The Gables Retirement Home

The following is CQC's published account of its assessment, published 30 July 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 21 July to 29 July 2025. The service is a residential care home providing support to adults, some of whom live with dementia. The service is registered to support up to 35 people. At the time of our inspection, 13 people were living at the service.

This inspection was to follow up on previous enforcement action we took against the provider at our last inspection.

The provider was previously in breach of the legal regulations in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of regulations.

Some areas within the environment were still in need of updating, including signage to help people navigate around the building. However, a clear refurbishment plan was in place. Accidents and incidents were regularly reviewed and analysed. A lessons learned approach was in development to reduce re-occurrence when things went wrong. Improvements had been made and people’s care plans and risk assessments contained accurate and consistent guidance to support people safely, informed by nationally recognised tools and healthcare professional recommendations. Leaders were proactive in initiating investigations when safeguarding concerns were raised to ensure people’s immediate safety. People received support in line with their assessed needs. Staff were effectively deployed. Medicines were stored, administered and managed safely.

Staff reported improvements in team working, and information was effectively shared internally and externally. Systems were in place to monitor people’s health and wellbeing and people were supported to access relevant healthcare services as required.

Staff provided person centred care and were proactive in responding to people’s requests for support. Staff reported an improved morale within the workforce.

Since our last inspection, a new manager was in post. They had worked with the senior leadership team to address our previous inspection findings. They had impacted positively on the culture within the staff team. At this inspection, systems to oversee risk and quality were organised and effective. The provider, and staff, showed a commitment to continuous learning. Leaders were visible and clear in their roles and responsibilities. The provider worked well with partner agencies.