The Firs Residential Home

33 West Hill, Budleigh Salterton, Devon, EX9 6AE

01395443394

Care Type

Residential Care

Inspection date

1 November 2022

Provider

West Bank Residential Home Limited

Beds

38 beds

About The Firs Residential Home

The Firs Residential Home is a residential care home in Devon, providing care for older people, including those living with dementia. Details of the most recent CQC inspection are set out below.

This residential home accommodates up to 38 older people, including those living with dementia. At the time of inspection, 33 residents were living at the service. The provider and registered manager have created a culture that genuinely prioritizes people's wellbeing, with staff unanimously positive about their manager and colleagues.

Residents and relatives consistently praised the home, with one relative stating, "It's the best choice we could have made. I have already recommended The Firs.

Source: CQC inspection report, 20 December 2022

Specialist Care

DementiaOlder peoplePhysical disabilities

Photographs of the home

Practical details from the provider

All 38 bedrooms have en-suite facilities, according to the provider.
The home has three conservatories, including the dining room, plus additional lounges.

Published on the provider's website, checked 2 October 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 38 places — this is not a vacancy count
Registration checked: Registered · EX9 6AE

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 20 December 2022. Latest inspection date recorded: 1 November 2022.

Safe: Good
EffectivePublished 2 March 2021: Good
Caring: Good
ResponsivePublished 2 March 2021: Good
Well-led: Good

Read The Firs Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Firs Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Firs Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Firs Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees