The Chadwick

4-10 Ware Road, Hoddesdon, EN11 9DU

01992441624

Care Type

Residential Care

Inspection date

9 December 2020

Provider

Colleycare Limited

Beds

67 beds

About The Chadwick

The Chadwick is a residential care home in Hertfordshire, offering older people a comfortable and familiar place to call home. The team there takes pride in creating a warm, welcoming environment where residents can feel settled and genuinely looked after. For families exploring care options in the area, it can be reassuring to find a home that puts the wellbeing of its residents at the centre of everything it does.

The Chadwick is a care home accommodating up to 67 older people, some living with dementia. At the time of inspection, 47 residents were living there. Staff are described as kind and friendly, with people feeling safe in their care.

Relatives praised the staff team, noting their effectiveness in supporting residents.

The home has made significant improvements since its previous inspection, addressing previous concerns about safety, governance, and regulatory compliance. Systems have been implemented and proven effective in resolving earlier shortfalls. The service now demonstrates the necessary safeguards and management practices required to provide quality care for its residents.

Source: CQC inspection report, 15 January 2021

Specialist Care

DementiaOlder peopleSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 67 places — this is not a vacancy count
Registration checked: Registered · EN11 9DU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 15 January 2021. Latest inspection date recorded: 9 December 2020.

Safe: Requires improvement
EffectivePublished 5 October 2019: Requires improvement
CaringPublished 5 October 2019: Requires improvement
ResponsivePublished 5 October 2019: Requires improvement
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?

These are questions for your visit, not a claim about conditions today.

Read The Chadwick's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Chadwick, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Chadwick, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Chadwick's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees