The Bill House

The Bill House is a residential care home in West Sussex providing personal care to 32 people, with capacity for up to 38 residents. It supports people living with a range of needs including frailty of old age and dementia. During inspection, concerns around medicines management were identified, including gaps in the manager's awareness of staffing requirements for night-time medication administration and understanding of safeguarding notification procedures.

These matters were clarified during the visit.

Despite these issues, the home provided a safe and caring environment. Residents spoke positively about their experience, with one person expressing happiness at living there and praising the kindness of staff. Risk assessments were in place and appropriate actions were being taken to mitigate identified risks.