St Albans House

The following is CQC's published account of its assessment, published 23 May 2025. References to “we” mean CQC. It describes findings at that time.

St Albans House provides personal care for up to 5 people with a learning disability, autistic people and people with a physical disability. At the time of this inspection there were 4 people using the service.We undertook an unannounced visit to the service on 27th March 2025 where we met with people, staff and management. We have completed a comprehensive assessment which means we have assessed all 33 quality statements.

People were supported to have maximum choice and control of their lives. The ethos in the home supported this. Care was person-centred and served to promote people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and staff helped ensure people could lead confident, inclusive and empowered lives.

At the previous inspection of St Albans House (Report published 03 July 2023) the provider had failed to ensure people were protected from the risk of abuse or improper treatment. The provider had not operated robust systems to mitigate risk and help keep people safe. The service was rated inadequate.

In the interim period the home had been sold to a new provider and we found people were no longer at risk of abuse or improper treatment. The home now had an experienced registered manager who operated robust systems to mitigate risk and continuously monitored people's health safety and welfare.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic. The service met this guidance.

This service has been in Special Measures since 03 July 2023. There has been a change of provider since the last inspection in June 2023. The new provider has demonstrated significant improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.