Sir Aubrey Ward House

Prospect Road, Marlow, Buckinghamshire, SL7 2PJ

01628890150

Care Type

Residential Care

Assessment date

22 July 2026

Provider

The Fremantle Trust

Beds

60 beds

About Sir Aubrey Ward House

Sir Aubrey Ward House is a residential care home located in Buckinghamshire, South East. Its registered care categories include dementia and older people. The home has 60 beds. CQC records an overall rating of Requires Improvement, published in September 2026. The home is operated by The Fremantle Trust.

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 60 places — this is not a vacancy count
Registration checked: Registered · SL7 2PJ

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 9 September 2026. Assessment date recorded: 22 July 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 9 September 2026. References to “we” mean CQC. It describes findings at that time.

Date of inspection: 10 August to 26 August 2026
Sir Aubrey Ward House is a care home providing accommodation for persons who require nursing or personal care. The service supports adults with dementia. The service was supporting 53 people at the time of our inspection.
We inspected the service due to anonymous allegations regarding poor care and abuse by staff at the service. We did not find any evidence to substantiate the allegations of abuse by staff. We did however identify shortfalls in care delivered.
The service was in breach of regulations in relation to Safe care and treatment, Safeguarding, Good governance, and Notification of other incidents.
The service did not have a positive learning culture. Incidents, accidents, and adverse events had not always been reported accurately or formally, meaning that people did not always receive safe care, supported to mitigate risks to themselves, or were safeguarded from abuse or harm. Infection prevention and control (IPC) measures required improvement, including the cleanliness of the environment. We also identified concerns relating to people’s medicines and the way they were managed.
People’s assessments were not always put in place in a timely manner, or complete with the most up to date information. People and their relatives were not always involved in reviews or monitoring of their outcomes.
Systems and processes within the service were not effective and did not identify the shortfalls found during the inspection. Leaders within the service did not always demonstrate a proactive approach to monitoring people’s safety and the quality of the service.
However, staff consistently demonstrated a caring and person-centred approach to their roles. Staff acknowledged their confidence in the new management of the service and stated they felt supported by the registered manager to carry out their roles. Staff supported people to access local healthcare services and knew people well. The newly registered manager and newly recruited home manager were responsive to our feedback during the inspection.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have also asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Sir Aubrey Ward House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Sir Aubrey Ward House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Sir Aubrey Ward House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Sir Aubrey Ward House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees