Simon Marks Court

Simon Marks Court provides nursing and personal care to 39 people aged 65 and over across four units in a purpose-built facility. The home maintains a safe, clean environment with appropriate fire safety measures in place. Staffing numbers are adequate, though some residents felt staff did not always have sufficient time to spend with them. The service follows safeguarding procedures and handles abuse allegations appropriately, with robust recruitment practices ensuring staff suitability.

However, risks to individuals such as challenging behaviours and pressure sores were not always properly assessed and managed. Medicine management requires improvement to ensure safety. Management systems were not implemented consistently and effectively, and the provider's auditing and monitoring processes did not identify issues that inspectors found during their visit.