Hillcrest Residential Home

The service implemented thoughtful measures to support visiting and social connection during restrictions. Visitor appointments were scheduled flexibly with appropriate spacing, and arrivals included health screening and personal protective equipment provision. A summerhouse was built in the garden to provide additional flexibility for visits and activities. Staff worked hard to meet residents' social needs through creative initiatives, including a pen pal scheme with the local community, keeping people occupied and stimulated during periods when family visitors and entertainers were unavailable. Practical infection control measures included portable hand-washing sinks positioned near PPE stations to reduce cross-contamination risks for both staff and visitors.