Saxby Lodge Residential Care Home

This residential care home provides accommodation with personal care for up to 19 people, with 13 residents at the time of inspection. The service supports people with varied needs including frailty and dementia, operating across two floors in one adapted building.

Inspectors found significant concerns with how the service was managed. Misunderstandings between the provider, registered manager, and staff negatively affected the culture and operations of the home. Governance processes failed to identify some service shortfalls, and there was a failure to take appropriate action to keep people safe.