Roselands Residential Home

The following is CQC's published account of its assessment, published 2 January 2025. References to “we” mean CQC. It describes findings at that time.

Roselands is a residential care home providing accommodation and personal care for up to 35 people over the age of 65. There were 29 people living at the home on the day of inspection. Some people have specialist needs associated with dementia, Parkinson and diabetes. We carried out an onsite visit on 7th and 9th of October 2024. At the last inspection, we identified concerns around care plans not being reflective of people’s needs, documentation and staff understanding mental capacity assessments and best interest decisions. We found that improvements had been made. Care plans were reflective of people’s needs. Staff knew and cared for people well and this was evidenced in the way staff interacted with people. Mental capacity assessments were decision specific, staff supported people to make choices, and people chose how they wanted to spend their time. There was enough staff to support people to remain safe. Staff had the skills and knowledge they needed to provide people with safe care. The registered manager knew people well and interacted with them daily. There were daily spot checks by the registered manager, who had good oversight of the running of the home, recognising any improvements or maintenance that was required. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with staff on duty and looked at a range of records, care plans, mental capacity assessments, incident and accident reports, meeting minutes and surveys. Risk assessments were relevant, clear and followed up in care plans. During our visit our expert by experience (EXE) spoke with several people and their relatives. Following our inspection, we spoke with several community health care professionals to gather further feedback.