Red Oaks Care Community

Red Oaks Care Community in Nottinghamshire provides residential and nursing care for older people, including those living with dementia and people with complex needs. The CQC rated the home Requires Improvement overall, with safety judged Inadequate. Inspectors found significant risks to people's wellbeing, including poor infection control, unaddressed hazards and weak medicine oversight, and identified breaches relating to dignity, safe care, premises and governance.

Experiences varied sharply between floors: downstairs staff were consistently described as kind and attentive, but upstairs the environment was unpleasant, with strong odours, little meaningful activity and lapses in dignity. Care records showed gaps in monitoring people's health needs, and leadership was found to be reactive rather than proactive. The provider has begun addressing some concerns raised.