Rathmore Care Home

Rathmore Care Home provides personal care for up to 8 older people in a large property close to the town centre. The home offers communal areas and private bedrooms for residents. Staff were recruited safely and the home was maintained to a good standard. However, the provider did not take a systematic approach to assessing staffing levels, and governance systems had not been operated effectively. Staff had not received practical training, and risk management was not always safe. The provider had not held meetings with staff, people using the service, or relatives to gather feedback, and some practices were not person-centred.

The service supported people to have maximum choice and control of their lives, with staff supporting them in the least restrictive way possible. The home worked collaboratively with other agencies and was receptive to feedback.