Promenade Care Home

10-12 Promenade, Southport, Merseyside, PR8 1QY

01704538553

Care Type

Residential Care

Inspection date

26 June 2023

Provider

Midplant Limited

Beds

49 beds

About Promenade Care Home

Promenade Care Home brings together residential care and a welcoming community feel in the heart of Sefton. The team there understands how much it means to families to find somewhere their loved one will be genuinely looked after, and that sense of care runs through everything they do. With its town centre position in Southport, the home offers a familiar, accessible base for families visiting and staying connected.

Promenade Care Home provides personal care to 46 older people and people living with dementia in Southport town centre, with capacity for up to 49 residents. The home offers accommodation across three floors with access to a large lounge, dining area and rear garden.

Inspectors found that people faced increased risks of harm because risk assessments were not consistently completed or detailed enough to guide staff on safe support. Some risk assessments failed to demonstrate whether health, safety and welfare concerns had been routinely assessed. Accident and incident recording processes were ineffective, with some records poorly completed and trends not reliably analysed to identify patterns and improve safety.

Source: CQC inspection report, 1 August 2023

Specialist Care

Older people

Facilities & Amenities

HairdresserLaundry ServiceCommunal LoungeDining RoomGardenActivities Programme

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 49 places — this is not a vacancy count
Registration checked: Registered · PR8 1QY

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 1 August 2023. Latest inspection date recorded: 26 June 2023.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 5 December 2017: Good
ResponsivePublished 5 December 2017: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Promenade Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Promenade Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Promenade Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Promenade Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees