Outlook Care - Summit Road

This residential care home accommodates up to six people with learning disabilities and complex needs. The service is fully accessible and provides a supportive environment for its residents.

Staff demonstrated knowledge of safeguarding procedures and people were protected from the risk of potential abuse. However, staff had not consistently received refresher training to support them in carrying out their roles effectively, and the provider's quality monitoring procedures had not identified this gap. The home was recommended to strengthen its approach to staff training and oversight to ensure all team members maintained current skills and knowledge.