Orchard Views Residential Home

The following is CQC's published account of its assessment, published 14 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 25 February 2025 to 3 March 2025. The service is a residential care at home service providing support to older people, some of whom were living with dementia. The service can support up to 40 people, at the time of our assessment 6 people were living at the service. This service has been in Special Measures since 6 November 2024. Since our last assessment the Local Authority was no longer contracting with Orchard Views. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures. At our last assessment we found breaches in regulations in relation to safe care and treatment and governance. We were previously concerned about the management of risks, management of medicines, care planning and quality management. While we found some improvements had been made, there were ongoing concerns in relation to governance and managing risks posed to people. The provider remained in breach of these regulations. The service is now rated requires improvement. Since our last assessment the provider had recruited a new manager, and we received positive feedback about them. The new manager had plans in place to implement new systems and processes, these required embedding into practice. Staff told us the culture and communication had improved. We have asked the provider for an action plan in response to the concerns found at this assessment.