Newlands Hall

High Street, Heckmondwike, West Yorkshire, WF16 0AL

01924407247

Care Type

Residential Care

Assessment date

4 April 2025

Provider

Regency Healthcare Limited

Beds

30 beds

About Newlands Hall

Newlands Hall is a residential care home in Kirklees, providing personal care for people who need support, including some living with dementia. The findings below set out what CQC inspectors found on their most recent visit.

Newlands Hall is a residential care home providing personal care and accommodation for up to 19 people, including some living with dementia. The CQC found two breaches of regulation relating to safe care and treatment and governance, with medicines management, infection prevention control and the home's environment all needing improvement. The service has moved out of special measures, having previously been rated inadequate, though inspectors say further progress is still required.

People and families told inspectors they felt safe and well cared for, praising staff knowledge and kindness. One relative described staff as "so caring, like a loving family. " While caring, effective and responsive care were rated good, safety and leadership were rated as requiring improvement.

Source: CQC assessment, 2 July 2025

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · WF16 0AL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 2 July 2025. Assessment date recorded: 4 April 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 2 July 2025. References to “we” mean CQC. It describes findings at that time.

Date of inspection: 6 May to 28 May 2025. The inspection was carried out because the home is currently within special measures. The service is a residential home providing accommodation for persons who require personal care, some of whom are living with dementia. During this assessment we looked at 23 quality statements. The service was providing regulated activity to 19 people at the time of the assessment. During our assessment we found 2 breaches of regulation in relation to safe care and treatment and governance. We found the provider had failed to operate effective governance systems and progression was needed to ensure the management of medicines was robust. We also found improvements were needed in their infection prevention control measures and to the home’s overall environment.
We have asked the provider for an action plan in response to the concerns found at this assessment.
This service has been in Special Measures since September 2024. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Newlands Hall's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Newlands Hall, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Newlands Hall, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Newlands Hall's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees