Netherhayes Care Home

Netherhayes provides personal care for up to 24 older people, some living with dementia. Staff are caring and compassionate, treating residents with dignity and respect while delivering person-centred care based on individual needs and preferences. Staff members understand residents' life histories and communication needs, using this knowledge to build positive, meaningful relationships. They possess the skills and knowledge to support residents effectively and feel confident in their roles.

Residents' health has improved through staff collaboration with healthcare professionals and adherence to their advice. The home encourages residents to socialise and pursue interests and hobbies, while supporting them to have maximum choice and control over their lives. Staff employ the least restrictive practices possible, with policies and systems in place to support this approach.