Marham House Care Home

Simcoe Road, Bury St. Edmunds, IP32 6FD

01284335964

Care Type

Residential Care

Assessment date

21 October 2024

Provider

Anchor Hanover Group

Beds

66 beds

About Marham House Care Home

Marham House is a 66-bed residential care home located on Simcoe Road in Bury St. Edmunds, Suffolk. It is operated by Anchor Hanover Group and provides care for older people, younger adults, and those with dementia.

The home was last inspected by the CQC on 29 April 2025, when it received a rating of Requires Improvement. This rating indicates that while the home meets basic regulatory standards, there are areas identified for development.

The home's position in Bury St. Edmunds places it within a market town setting in East Anglia, with access to local services and facilities. Its size as a medium-capacity home means it serves a substantial number of residents while maintaining a structured care environment.

Those considering Marham House for a family member should review the detailed CQC inspection report for specific findings and recommendations made during the most recent assessment.

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 66 places — this is not a vacancy count
Registration checked: Registered · IP32 6FD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 29 April 2025. Assessment date recorded: 21 October 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 29 April 2025. References to “we” mean CQC. It describes findings at that time.

The inspection of Marham House Care Home took place between 30 January and 5 March 2025. We visited the service on 30 January 2025. This is the first assessment for this newly registered service following a change of provider and CQC registration. Therefore, we inspected all quality statements under the key questions of safe, effective, caring, responsive and well-led. Marham House Care Home is registered to provide personal care and support for up to 66 people. At the time of the inspection, the service was supporting 53 people, including people living with dementia. This inspection was prompted in part by concerns received about a lack of consistent leadership, people’s safe care and whether staffing levels and staff skill met the needs of people using the service safely. There had been a number of changes of manager at the service and at the time of our inspection there was no registered manager and the post was vacant. As a result, the regional manager based themselves from Marham House Care Home full time and the district manager visited frequently. They told us they had taken this action, whilst recruiting for a full-time manager, to ensure continuity of management oversight for the service. During this inspection we found improvements were needed to the leadership and governance and a breach of the regulations relating to good governance. We also found shortfalls around the management of medicines, improvements needed to the management of risks associated with people’s care and well-being and the safe management of the environment. This was a breach of the regulations relating to safe treatment. We did not find any shortfalls relating to the level of staff, but the leadership and deployment of staff required improvement. The regional manager and district manager for the provider were transparent and responsive in response to any concerns and shortfalls we identified and were committed to making any improvements necessary.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Marham House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Marham House Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Marham House Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Marham House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees