Limegrove

St Martin's Close, East Horsley, Surrey, KT24 6SU

01483280690

Care Type

Residential Care

Inspection date

8 March 2022

Provider

Anchor Hanover Group

Beds

55 beds

About Limegrove

Limegrove is a residential care home in Surrey, offering older people a place where they can feel genuinely at home. The team here understands how much it means to find somewhere safe and welcoming for a loved one, and that commitment to personal care runs through everything they do. Families considering Limegrove will find a community-focused environment where residents are treated with warmth and respect.

Limegrove provides residential care and personal support for up to 55 older people, including those living with dementia or age-related conditions. The service spans five living areas across three floors, each with its own lounge and dining room. At inspection, 41 residents were living at the home.

While some residents reported that staff responded promptly to their needs and inspectors' observations confirmed timely responses to call bells, staff described feeling rushed and said they lacked time to spend with residents. Staff rotas revealed that staffing levels fell below required amounts on several occasions, creating potential risks despite call bell audits showing adequate response times.

Source: CQC inspection report, 14 April 2022

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 55 places — this is not a vacancy count
Registration checked: Registered · KT24 6SU

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 14 April 2022. Latest inspection date recorded: 8 March 2022.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Limegrove's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Limegrove, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Limegrove, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Limegrove's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees