Lauren Court Residential Care Home

Shelley Road, Chester, CH1 5US

01244373761

Care Type

Residential Care

Inspection date

28 March 2023

Provider

HC-One Limited

Beds

48 beds

About Lauren Court Residential Care Home

Lauren Court Residential Care Home is a residential care home in Cheshire West and Chester, providing accommodation and personal care for older people. The findings from the most recent CQC inspection are set out below.

Lauren Court provides accommodation and personal care to up to 48 people, with 36 residents living there at the time of inspection. Systems to monitor the environment and quality of care were not always effective and failed to identify concerns found during the inspection. Care plans and risk assessments were not consistently followed, with no evidence that people were receiving oral care.

Gaps in recording meant inspectors could not always verify that residents were receiving care in line with their assessed needs. Staff deployment was inappropriate at times, with people being left unattended.

Source: CQC inspection report, 29 April 2023

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 48 places — this is not a vacancy count
Registration checked: Registered · CH1 5US

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 29 April 2023. Latest inspection date recorded: 28 March 2023.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 10 June 2022: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Lauren Court Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lauren Court Residential Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Lauren Court Residential Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Lauren Court Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees