Kynance Residential Home

Mentfade Limited, 97 York Avenue, East Cowes, Isle of Wight, PO32 6BP

01983297885

Care Type

Residential Care

Assessment date

17 April 2026

Provider

Mentfade Limited

Beds

32 beds

About Kynance Residential Home

Kynance Residential Home is a residential care home on the Isle of Wight, offering accommodation and personal care for older people, including some living with dementia. The findings below set out the CQC's most recent assessment of the service.

Kynance Residential Home, on the Isle of Wight, provides accommodation and personal care for older people, some of whom are living with dementia. The CQC rates it Requires Improvement overall. Inspectors found staff kind and consistent, with detailed care plans and good partnership working with health professionals, but care was not always delivered flexibly around individual preferences, particularly for people cared for in bed.

Governance systems had failed to identify these issues, including task-led care practices, and the provider had not always met statutory requirements, such as notifying the CQC of a significant incident. The provider was found in breach of regulations relating to governance and has been asked for an action plan.

Source: CQC assessment, 23 June 2026

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 32 places — this is not a vacancy count
Registration checked: Registered · PO32 6BP

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 23 June 2026. Assessment date recorded: 17 April 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 23 June 2026. References to “we” mean CQC. It describes findings at that time.

This assessment was carried out between 27 April 2026 and 14 May 2026. Kynance Residential Home provides accommodation and personal care for older people, some of whom may be living with dementia. The service was previously rated good in 2018. This assessment was commenced as part of the return to good methodology but was expanded to a comprehensive assessment following concerns identified during the inspection.
People and their relatives provided positive feedback about the care provided. Staff worked in partnership with external professionals and were able to meet people’s health and care needs. There was a consistent staff team who knew people well, and care plans contained detailed information about people’s needs and preferences.
However, we identified concerns relating to how care was delivered in practice. Care was not always provided in a person-centred way, and some people, particularly those cared for in bed, received support according to routine practices rather than their individual preferences. There were also examples where care had not been consistently delivered, which impacted on people’s dignity and experience.
Governance systems were not always effective in identifying and addressing risks. Audits and monitoring processes had not identified concerns found during the inspection, including task-led care practices and aspects of care delivery. There was also a failure to ensure statutory requirements were consistently met, including notifying the Care Quality Commission of a significant incident.
Leaders were approachable and staff spoke positively about working at the service; however, improvements were required to ensure that systems and processes were consistently effective in monitoring care and driving improvement.
We found the provider was in breach of the legal regulation relating to governance of the service.
We have asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Kynance Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Kynance Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Kynance Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Kynance Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees