Kay Hitch Way

This home provides accommodation and personal care for up to four people, all of whom were in residence at the time of inspection. The service demonstrated strong infection control practices, including temperature checks and health questionnaires for visitors, alongside adequate supplies of personal protective equipment and staff training in its proper use. Regular testing was implemented for both residents and staff, with immediate isolation procedures for anyone showing COVID-19 symptoms.

The home maintained staffing continuity by enabling flexible shift patterns, avoiding reliance on agency workers. Residents received support to stay connected with family and friends through video calls and participated in enjoyable activities with staff. Enhanced cleaning protocols were in place throughout the home, focusing on frequently touched surfaces, with staff trained on appropriate cleaning methods to prevent infection transmission.