
Illustrative image. Photographs of this home have not yet been added.
Jasmine House
Residential Care
9 September 2024
Complete Care Services Limited
6 beds
About Jasmine House
Jasmine House is a residential care home in Hertfordshire, providing accommodation and personal care for people with mental health support needs and learning disabilities. Further detail on the CQC's most recent findings is set out below.
Jasmine House provides accommodation and personal care for up to six people with mental health support needs and learning disabilities. At the time of the assessment, six people were living at the home. The CQC rated the service Good overall.
Inspectors found a welcoming, clean home personalised to people's preferences, with enough staff to provide safe care and kind, caring interactions observed throughout. People were supported to take part in community activities, maintain relationships, and access healthcare, while staff understood and applied the principles of the Mental Capacity Act.
Source: CQC assessment, 5 November 2024
Specialist Care
Facilities & Amenities
Practical details from the provider
- The home has six bedrooms, including two with en-suite showers, plus shared bathing facilities.
- Shared spaces include a lounge overlooking the rear garden, a conservatory used for dining and independent-living activities, and a garden with decking.
Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 6 places — this is not a vacancy count
- Registration checked
- Registered · HP2 4AB
Registered care categories
Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Assessment published 5 November 2024. Assessment date recorded: 9 September 2024.
Read CQC's assessment overview
The following is CQC's published account of its assessment, published 5 November 2024. References to “we” mean CQC. It describes findings at that time.
Jasmine House is registered to provide accommodation and personal care for up to six people with mental health support needs and learning disabilities. There were six people living at the service at the time of this assessment. This was the first assessment of this service carried out under our single assessment framework. Assessment activity took place between 24 July and15 September. This was an unannounced assessment, and we visited the home on the 24 July. We looked at 13 quality statements: learning culture, safeguarding, involving people to manage risk, safe environments, infection prevention and control, safe and effective staffing, medicines optimisation, shared direction and culture, capable, compassionate and inclusive leaders, freedom to speak up, governance and assurance, partnership and communities and learning, improvement and innovation. We assessed whether the service met the Right Support, Right Care, Right Culture Guidance. We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. During the assessment, we spoke with 1 person who lived at the home. We spoke with staff on duty who included the registered manager. We carried out observations of care and support. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at a range of records, policies and procedures and how medicines were managed.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting Jasmine House, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Jasmine House, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund Jasmine House's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
41 Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4AB

Jasmine House
CQC overall rating
Assessment date: 9 September 2024
Helpful Guides
Have a question about this care home?
Ask in our Community Forum and get a real answer from someone who's been through it.
Share what's on your mindFind Out If Jasmine House Is Right for You
Start the conversation and request a callback from this home.
A free daily companion for someone with dementia
Shows the date, weather, family photos, and a daily question. Set up in 10 minutes.
Other Care Homes Near HP2 4AB
Listings with similar recorded care types and specialisms are shown first. Confirm care needs and availability directly with each home.

The Lodge Care Home
5 Broad Street, Hemel Hempstead, Hertfordshire
Residential care
0.3 miles away (straight-line distance)

Walsingham Support - 39 Adeyfield Road
Walsingham, Hemel Hempstead, Hertfordshire
Residential care
0.3 miles away (straight-line distance)

Mountbatten Lodge
Old Crabtree Lane, Hemel Hempstead, Hertfordshire
Residential care
0.4 miles away (straight-line distance)

Robin House
84 Seaton Road, Hemel Hempstead
Residential care
0.6 miles away (straight-line distance)

Walsingham Support - 1 Ashley Close
1 Ashley Close, Hemel Hempstead, Hertfordshire
Residential care
0.8 miles away (straight-line distance)

Walsingham Support - 2 Ashley Close
2 Ashley Close, Bennets End, Hemel Hempstead, Hertfordshire
Residential care
0.8 miles away (straight-line distance)