Home of Comfort Nursing Home

Home of Comfort Nursing Home in Portsmouth provides nursing care for older people. The CQC rated the service Requires Improvement overall, finding breaches relating to staffing, person-centred care and governance. Staffing levels were not always sufficient to meet people's needs promptly, care could become task-focused, and people's preferences and opportunities for meaningful engagement were not consistently respected.

Inspectors found risk management and medicine records were inconsistent, though people were safeguarded from abuse and health needs were well managed with good input from external professionals. Leaders were seen as approachable and had begun making improvements, but governance systems were not always effective at identifying problems or acting on feedback. Most people described staff as kind, though care could drop off when staffing was stretched.