Hillcrest

10 Great North Road, Welwyn, Hertfordshire, AL6 0PL

01438718081

Care Type

Residential Care

Inspection date

30 January 2020

Provider

Candour Care Services (Hillcrest) Limited

Beds

9 beds

About Hillcrest

Hillcrest is a residential care home in Hertfordshire, providing personal care for younger adults and older people with learning disabilities and physical and sensory impairments. The findings below set out the CQC's most recent assessment of the service.

Hillcrest is a residential care home providing personal care and support for nine younger adults and older people living with learning disabilities and physical and sensory impairments. The service operates from one adapted building designed to blend into the residential area with no identifying signs or institutional features. The home is one of three properties owned by the provider and offers person-centred support tailored to help people achieve independence, choice, and control over their lives.

At the time of inspection, all nine available places were occupied. The service provides planned and coordinated support appropriate to each person's needs, enabling residents to live as full a life as possible within a domestic home setting.

Source: CQC inspection report, 21 February 2020

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · AL6 0PL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 21 February 2020. Latest inspection date recorded: 30 January 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hillcrest's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hillcrest, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Hillcrest, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Hillcrest's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees