Highfield House

St Bees Road, Whitehaven, Cumbria, CA28 9UB

01946695557

Care Type

Nursing Care

Inspection date

10 September 2019

Provider

Haven Care Centres Limited

Beds

67 beds

About Highfield House

Highfield House is a nursing home in Cumberland. Details of the Care Quality Commission's most recent inspection findings are set out below.

Bethel House is a residential care home on the outskirts of Whitehaven providing accommodation for up to 62 people with dementia or other mental health needs. The older property has been extensively adapted with single occupancy rooms, shared facilities and a secure garden. It offers both nursing care for up to 31 people and residential care for up to 31 people, with 60 residents at the time of inspection.

People felt safe living at the home and relatives expressed confidence in staff and management. Staff were kind and caring, developing mutually respectful relationships with residents and knowing their individual histories, likes and dislikes. Staff assessed and reviewed people's physical, mental health and social needs, providing support to maintain good nutrition and hydration.

An effective safeguarding policy was in place with staff trained and confident in reporting concerns about safety and wellbeing. Risk assessments had been developed to identify and minimise potential harm during care delivery.

Source: CQC inspection report, 18 October 2019

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 67 places — this is not a vacancy count
Registration checked: Registered · CA28 9UB

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Caring for people whose rights are restricted under the Mental Health Act; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 October 2019. Latest inspection date recorded: 10 September 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Highfield House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Highfield House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Highfield House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Highfield House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees