Henley House

333 Henley Road, Ipswich, IP1 6TB

Care Type

Residential Care

Inspection date

23 March 2022

Provider

Greensleeves Homes Trust

Beds

66 beds

About Henley House

Henley House is a residential care home in Suffolk, providing accommodation and personal care for older people, some of whom are living with dementia. Details of the most recent CQC inspection are set out below.

Henley House provides accommodation and personal care to up to 66 older people, some living with dementia, across three floors. At the time of inspection, 42 people were using the service. Risk assessments and medicine management systems were appropriate, and staff had received safeguarding training to protect people from harm.

Staff were recruited safely and supported with relevant training and professional development opportunities. Infection prevention and control systems were in line with best practice and current legislation.

Care plans were detailed, person-centred and accurate, promoting choice and guiding staff on how to support people safely while encouraging independence. However, there was mixed feedback about staffing levels in the home, including concerns about the organisation and deployment of staff during shifts and their ability to meet people's needs. The inspection made a recommendation about staffing arrangements.

Source: CQC inspection report, 20 April 2022

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Facilities & Amenities

Dining RoomCommunal LoungeHairdresserCinema RoomCafe BarGardenActivities Programme

Practical details from the provider

The provider describes 66 single bedrooms, with en-suite wet-room options, lift access and wheelchair-friendly areas.
Shared facilities include lounges, a garden room, tearoom, sky bar, cinema, hair salon and landscaped gardens.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 66 places — this is not a vacancy count
Registration checked: Registered · IP1 6TB

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 20 April 2022. Latest inspection date recorded: 23 March 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Henley House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Henley House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Henley House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Henley House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees