Heatherbrook

80 Como Street, Romford, Essex, RM7 7DT

01708737961

Care Type

Nursing Care

Inspection date

19 February 2020

Provider

DMP Healthcare (Heatherbrook) Ltd

Beds

46 beds

About Heatherbrook

Heatherbrook is a nursing home in Havering, providing personal and nursing care to older people. Further details on the service can be found in the CQC findings below.

Heatherbrook is a residential care home providing personal and nursing care to 34 people aged 65 and over, with capacity for up to 45 residents. The purpose-built premises span three floors, with care provision on the first two floors.

The home has safeguarding procedures in place and staff understand their responsibility to protect people from abuse. Risk assessments guide safe support for residents, and staffing levels are adequate to meet people's needs. Recruitment practices are robust, and the service reviews accidents and incidents to learn lessons.

Infection control measures have been implemented and medicines management is in place.

Source: CQC inspection report, 10 March 2020

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 46 places — this is not a vacancy count
Registration checked: Registered · RM7 7DT

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 March 2020. Latest inspection date recorded: 19 February 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Heatherbrook's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Heatherbrook, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Heatherbrook, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Heatherbrook's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees