Hazel End Care Home

Kitchener Road, Bishop's Stortford, CM23 1EN

01279925388

Care Type

Residential Care

Rating report published

9 November 2022

Provider

Anchor Hanover Group

Beds

66 beds

About Hazel End Care Home

Hazel End Care Home is a residential facility located on Kitchener Road in Bishop's Stortford, Hertfordshire. The home provides care for 66 residents and specialises in supporting older people and those living with dementia. It is operated by Anchor Hanover Group, a large charitable care provider.

The home was inspected by the Care Quality Commission in November 2022 and received a rating of Good across all key areas. The home offers residential care in a community setting within easy reach of Bishop's Stortford town centre and local amenities.

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 66 places — this is not a vacancy count
Registration checked: Registered · CM23 1EN

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 9 November 2022.

Safe: Good
EffectivePublished 8 April 2022: Good
CaringPublished 8 April 2022: Good
ResponsivePublished 8 April 2022: Good
Well-led: Good

Read Hazel End Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hazel End Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hazel End Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hazel End Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees