Hawthorne House

Hawthorne House is a residential care home providing personal and nursing care to up to 102 adults across seven separate units. The service supports people with various needs including dementia, physical disabilities, mental health needs and rehabilitation for acquired brain injuries. Each unit is adapted to meet residents' specific needs. At the time of inspection, 99 people were living at the service.

Governance systems, management and provider oversight had not been fully effective, with standards declining since the previous inspection. A new manager had been in post for approximately two months and acknowledged that improvements were required across the service.