Hatfield Haven

Hatfileld Heath, Stortford Road, Bishops Stortford, Hertfordshire, CM22 7DL

01279730043

Care Type

Residential Care

Inspection date

8 August 2017

Provider

Hatfield Haven Limited

Beds

25 beds

About Hatfield Haven

Hatfield Haven is a residential care home in Essex, providing care for older people, including some living with dementia. Further details on the most recent CQC inspection are set out below.

Hatfield Haven accommodates up to 22 older people, some living with dementia, across two floors. At the time of inspection, 21 residents were living there. A new manager had recently been appointed and applied for registration with CQC.

During the inspection, improvements were evident since the previous visit in 2015. The provider and management team had addressed earlier concerns, with residents speaking positively about the care they received.

Source: CQC inspection report, 10 October 2017

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 25 places — this is not a vacancy count
Registration checked: Registered · CM22 7DL

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 October 2017. Latest inspection date recorded: 8 August 2017.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Hatfield Haven's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hatfield Haven, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Hatfield Haven, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Hatfield Haven's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees