England

Harbour HouseCornwall

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Harbour House

Penberthy Road, Portreath, Redruth, Cornwall, TR16 4LW

01209843276

Care Type

Residential Care

Inspection date

6 March 2023

Provider

Anson Care Services Limited

Beds

20 beds

How this home compares nearby

Of 11 care homes for older people within 5 miles, 8 are rated higher by CQC, 3 are the same and none are lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodApr 2019
GoodNov 2021
Requires ImprovementMar 2023

Rating dropped from Good to Requires Improvement in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Anson Care Services Limited, which runs 5 care homes in England: 1 rated Outstanding, 3 Good and 1 Requires Improvement.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Harbour House

Harbour House is a residential care home tucked along the beautiful Cornish coast, offering a warm and homely setting for up to 20 residents. Families looking for care in Cornwall will find a place where the stunning surroundings complement a genuine commitment to looking after people with kindness and respect. It is the kind of home where the community atmosphere and coastal charm come together to help residents feel truly at ease.

Harbour House provides accommodation and personal care to up to 20 people. At inspection, 19 people were using the service. Staff supported people to access healthcare services and reported changes in health to seek professional advice.

However, communication between staff, the manager and external healthcare professionals was not always effective, and guidance provided to staff and the registered manager was not consistently carried out as requested.

The home used an electronic system to manage medicines, which helped ensure people received prescribed medications. Despite this, administration and recording of some medicines was not always appropriate, and medicines requiring stricter controls were not always accurately recorded. Audits were not always effective and management oversight was not robust.

Source: CQC inspection report, 28 March 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Practical details from the provider

The provider offers en-suite bedroom options, while other bedrooms are near four assisted bathrooms. Toilets are provided on both floors.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 20 places — this is not a vacancy count
Registration checked: Registered · TR16 4LW

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 28 March 2023. Latest inspection date recorded: 6 March 2023.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 4 November 2021: Good
ResponsivePublished 4 November 2021: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Harbour House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Harbour House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Harbour House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Harbour House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees