Hailey House

Highlands Drive, Maldon, Essex, CM9 6HY

01621854132

Care Type

Residential Care

Assessment date

18 September 2024

Provider

JPRN Ltd

Beds

20 beds

About Hailey House

Hailey House is a residential care home in Essex, providing accommodation and personal care for older people. Further details on the service can be found in the CQC findings below.

Hailey House is a residential care home in Essex providing accommodation and personal care for up to 20 older people. At the time of the assessment it was supporting 9 people. The CQC found the service had improved significantly since a previous inadequate rating, with earlier breaches now resolved, and rated it good overall.

Inspectors found people and their relatives felt safe and spoke positively about staff, with many good interactions observed. The environment and bedrooms had been improved, activities were more meaningful, and people felt involved and listened to in shaping the care they received.

Source: CQC assessment, 14 January 2025

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 20 places — this is not a vacancy count
Registration checked: Registered · CM9 6HY

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 14 January 2025. Assessment date recorded: 18 September 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 14 January 2025. References to “we” mean CQC. It describes findings at that time.

Hailey House is a residential care home, providing accommodation and personal care for up to 20 people. The service provides care for older people. At the time of our assessment, they were supporting 9 people. An unannounced site visit to the service was carried out on 11 November 2024. The assessment was completed to follow up on the breaches of the regulations and warning notices from the last inspection on 11 and 17 May 2023 which was rated as inadequate (published 24 August 2023) to see if improvements had been made. We looked at all 5 key questions at this assessment. We found the manager had made significant improvements to all aspects of the service and the provider was no longer in breach of the regulations in safe, responsive and well led found at the last assessment. We found the service had improved overall and is now rated good based on the review of the quality statements in all key questions we looked at.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hailey House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hailey House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hailey House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hailey House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees