Greenacres Care Home

Greenacres Care Home in Lincolnshire provides residential care for older people. The CQC rated the home as Requires Improvement overall, finding it in breach of legal requirements relating to safe care, consent and good governance. Day-to-day support was caring, but weaknesses in safety systems and leadership meant standards were not reliably maintained.

Inspectors found unsafe medicines management, with missing records, poor controlled drug processes and excess stock in the medicines fridge. Mental capacity assessments were sometimes missing where restrictive practices were used, and staff training and supervision had gaps. Governance and audits had failed to pick up these issues, though residents and their families reported feeling happy with the care provided.