Edward House

The following is CQC's published account of its assessment, published 3 February 2025. References to “we” mean CQC. It describes findings at that time.

Edward House is a care home supporting older people, some of whom were living with dementia. We undertook the assessment as the provider had breaches of regulation from their last inspection and we needed to check whether these had been met. The service had made improvements and was no longer in breach of regulations. We found the service had improved overall and is now rated good based on the review of the quality statements in all key questions we looked at. Staff now complied with the provider’s policy on what personal protective equipment was needed for safe infection prevention control. Risks around people’s hydration were fully assessed and staff had guidance to ensure people remained safely hydrated. Factors that posed increased risks to those who had suffered falls, such as anticoagulant medicines, had been recognised and assessed safely. Systems and processes that had been introduced to monitor and oversee people's care more effectively, had been embedded and sustained in practice. People were protected from abuse and neglect and staff understood and managed risks well. There were enough staff with the right skills and training to support people safely. Risks to people’s care and support had been assessed. Staff monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent, and the Mental Capacity Act was adhered to. People were treated with kindness and compassion. Staff ensured that people’s privacy and dignity was protected. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. People and staff felt supported to give feedback and were treated inclusively and with respect. There was a renewed culture of continuous improvement amongst leaders who took pride in their work.