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Crelake House Residential Care HomeDevon

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Rated:GoodResidential

Crelake House Residential Care Home

Crelake House, 4 Whitchurch Road, Tavistock, Devon, PL19 9BB

01822616224

Care Type

Residential Care

Inspection date

17 August 2022

Provider

Crelake Care Limited

Beds

27 beds

How this home compares nearby

Of 8 care homes for older people within 5 miles, 1 is rated higher by CQC, 6 are the same and 1 is lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 23 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJun 2016
GoodSept 2017
InadequateOct 2018
GoodFeb 2019
GoodSept 2022

Improved from Inadequate to Good in 2019. CQC has rated this home 5 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Crelake Care Limited runs in England.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Crelake House Residential Care Home

Crelake House is a residential care home in Devon, providing personal care for older people. The findings below set out the CQC's most recent assessment of the service.

Crelake House is a residential care home providing personal care for older people, with capacity for 27 residents. At inspection, 21 people lived at the service. Staff demonstrated strong safeguarding awareness and knew how to report concerns, protecting residents from abuse and harm.

Staffing levels were sufficient to meet residents' needs, with staff possessing appropriate knowledge and experience. Care records were individualised and reflected each person's needs and risks.

Medicine administration followed prescriptions correctly, and staff maintained good infection control practices with access to appropriate protective equipment. Recruitment procedures were safe and staff received induction and training to meet health and care requirements. The home liaised effectively with health and social care professionals to support residents' wellbeing.

Residents were supported to have maximum choice and control over their lives, with staff working in the least restrictive way possible and in residents' best interests.

Source: CQC inspection report, 24 September 2022

Specialist Care

Mental healthOlder peoplePhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 27 places — this is not a vacancy count
Registration checked: Registered · PL19 9BB

Registered care categories

Caring for adults over 65 yrs; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 24 September 2022. Latest inspection date recorded: 17 August 2022.

Safe: Requires improvement
EffectivePublished 21 February 2019: Good
CaringPublished 21 February 2019: Good
ResponsivePublished 21 February 2019: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read Crelake House Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Crelake House Residential Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Crelake House Residential Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Crelake House Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees