Comfort House

Middlegate, West Denton, Newcastle upon Tyne, Tyne and Wear, NE5 5AY

01912644455

Care Type

Residential Care

Inspection date

14 January 2020

Provider

Akari Care Limited

Beds

42 beds

About Comfort House

Comfort House is a residential care home in Newcastle upon Tyne, providing care for older people, including those living with dementia. Further details on the service can be found in the CQC findings below.

Comfort House accommodates up to 42 people with residential care needs, including those living with dementia. At inspection, 27 people were using the service. The home maintains a welcoming and friendly atmosphere with good staff morale.

People and relatives praised the care and kindness shown by staff members. The environment is clean and tidy with effective infection control procedures in place.

Medicines are generally managed safely, though a recommendation was made regarding storage practices. Care records and risk assessments are regularly reviewed to ensure people's needs continue to be met. Some areas of the service require updating, with plans in place for improvements over the next six months.

Source: CQC inspection report, 12 February 2020

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 42 places — this is not a vacancy count
Registration checked: Registered · NE5 5AY

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 February 2020. Latest inspection date recorded: 14 January 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Comfort House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Comfort House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Comfort House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Comfort House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees