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Combe HouseSurrey

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Rated:GoodResidential

Combe House

Castle Road, Horsell, Woking, Surrey, GU21 4ET
01483755997
Care Type

Residential Care

Assessment date

12 January 2024

Provider

Achieve Together Limited

Beds

7 beds

About Combe House

Combe House is a residential care home in Surrey, providing accommodation and personal care for people with learning disabilities. Further details on the findings of its most recent CQC assessment are set out below.

Combe House is a care home in Devon providing accommodation and personal care for up to seven people with learning disabilities. At the time of the assessment, seven people were living there. The CQC rated the service Good overall, finding it now meets expectations around choice, control and person-centred care.

Inspectors found improvements since the previous inspection, when concerns had been raised about care not always reflecting people's preferences. Relatives reported better communication with the home, and staff were described as more creative in their approach, offering more opportunities for activities and community access.

Source: CQC assessment, 27 March 2024

Specialist Care

Learning disabilitiesPhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service
Care home service without nursing
Registered capacity
7 places — this is not a vacancy count
Registration checked
Registered · GU21 4ET

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 27 March 2024. Assessment date recorded: 12 January 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 27 March 2024. References to “we” mean CQC. It describes findings at that time.

Combe House is a care home providing accommodation and personal care for up to seven people with learning disabilities. There were seven people living at the service at the time of our assessment. The assessment commenced on 31 January and was completed 5 February. As part of our learning disability and autistic people assessment methodology, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. At our last inspection, we identified the service needed to make improvements in order to meet these principles as some people’s choice and control over their lives was not maximised. During our recent assessment, we found that the service had improved since our last inspection and the service was now meeting the RSRCRC principles. At our last inspection we identified the provider had failed to provide support that met people's individual needs and reflected their preferences about their care. This was a breach of Regulation 9 (Person centred care) of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. During our assessment we found improvements in this area and the provider is no longer in breach.

Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well-led
Good

Read Combe House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Combe House, consider asking...

  1. 1.What happens if my relative's care needs increase significantly -- will they have to move?
  2. 2.How do you handle concerns or complaints from families?
  3. 3.What does the monthly fee cover and what will cost extra?
  4. 4.How do you keep families informed about their relative's day-to-day wellbeing?
  5. 5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Combe House, look out for...

  1. 1.Do staff greet residents by name and stop to chat?
  2. 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
  3. 3.Does the home smell fresh and feel clean without being clinical?
  4. 4.Do residents look comfortable and at ease, or anxious and withdrawn?
  5. 5.Does the manager answer your questions openly or deflect?

Could the NHS fund Combe House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Location

Castle Road, Horsell, Woking, Surrey, GU21 4ET

CQC Logo

Combe House

CQC overall rating

Good

Assessment date: 12 January 2024

View full inspection report
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