Clifton House

Clifton House provides personal care to up to 39 people, with 30 residents at the time of inspection, the majority living with dementia. Governance systems have shown improvement but require further embedding to be fully effective. The provider's systems have not consistently identified areas needing improvement or acted on findings in a timely manner.

Risk assessments and care plans for people with diagnosed health conditions lack sufficient detail to guide staff on safe support. Some areas of the environment are not consistently maintained to adequate cleanliness standards, creating potential risks to residents.