Cleveland House

Cleveland House accommodates and supports up to 11 people with mental health needs, learning disabilities and autism. At inspection, 9 people were using the service. Staff, people and relatives reported that the service was good and that they could speak with the peripatetic manager whenever they wanted. There were sufficient staff to meet people's needs and recruitment processes were safe. The provider had systems in place to record and monitor accidents and incidents and worked closely with other professionals to ensure people's needs were met fully.

However, risk assessments were not always completed fully, meaning staff did not always have the correct information to deliver safe care. Medicines were not always managed safely. The service had quality assurance and governance systems in place to drive continuous improvement, though these were not always working effectively as the provider had not identified some health and safety issues. People were supported to have maximum choice and control of their lives, with staff supporting them in the least restrictive way possible.