Chamberlaine Court

The following is CQC's published account of its assessment, published 19 November 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 8 October 2024 to 17 October 2024. Chamberlaine Court is a residential care home providing accommodation and personal care to up to 38 people, including people with dementia. Care is provided across two floors. A communal lounge and dining area are located on each floor. At the time of our assessment there were 36 people using the service. During the assessment we spoke with people who lived at the service, their relatives, staff, the registered manager and representatives from other partner organisations. We looked at care plans, recruitment files and quality assurance records. We found action had been taken to address issues identified at our last inspection and the provider was no longer in breach of the regulations in relation to safe care and treatment and good governance. However, some checks and audits needed to be more robust to ensure the effectiveness of policies and procedures. Management of risks within the service and the monitoring of records to ensure positive outcomes for people had improved. Whilst there were enough staff to keep people safe, staff were very busy and did not always have time to sit with people and engage them in meaningful conversation or activities to promote their social and emotional well-being. The provider had effective processes to share information within the staff team and with other healthcare professionals. Staff described good support and guidance from the registered manager and continued improvement in the direction and culture of the home.