Caroline House

191 London Road, Horndean, Hampshire, PO8 0HJ

02392592502

Care Type

Residential Care

Inspection date

22 January 2021

Provider

Dolphin Homes Limited

Beds

9 beds

Rating history

GoodMar 2015
GoodJun 2017
Requires ImprovementFeb 2019
GoodApr 2020

Improved from Requires Improvement to Good in 2020. CQC has rated this home 4 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Dolphin Homes Limited, which runs 13 care homes in England: 13 rated Good.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Caroline House

Caroline House is a residential care home in Hampshire supporting people with learning disabilities, sensory impairments, physical disabilities, and health care needs. Details from the latest CQC findings are set out below.

Caroline House is a nine-bedded residential care home providing personal care to people with learning disabilities, sensory impairments, physical disabilities, and health care needs. The home has implemented clear infection prevention measures at the entrance, with all visitors screened for symptoms of acute respiratory infection before entry. Staff communicate these precautions effectively to relatives, friends, and professionals visiting the premises.

People are supported to maintain contact with their families through well-organized visits planned to minimize infection risk, and alternative forms of social contact are also made available to residents.

Source: CQC inspection report, 6 March 2021

Specialist Care

Learning disabilitiesPhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · PO8 0HJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 April 2020. Latest inspection date recorded: 22 January 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Caroline House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Caroline House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Caroline House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Caroline House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees